Privacy Policy Statement

Your data protection and confidentiality are essential to us

Introduction and Scope

This Privacy Policy outlines how Coralivexaro collects, uses, and protects your personal information in line with South African legal requirements and global standards.

By using our AI-driven recommendation services, you accept the practices and principles described here. Data is handled with the highest level of confidentiality.

Information We Collect

We collect personal and technical information directly from users to operate our analytics platform and meet regulatory obligations.

Direct Information Collection

• Details provided when registering on our platform or via forms
• User preferences saved for analytics customization
• Communication records for assistance and support
• Survey responses related to our service
• Feedback or reviews users voluntarily submit

Automatic Data Collection

• Technical logs from devices accessing our platform
• Usage statistics and interaction metadata
• Browser, operating system, and device type
• Session and location data if enabled
• Cookies and similar tracking technologies

How Information Is Used

Personal and technical data serve only to deliver analytics, improve our platform, and meet legal obligations. Data is not shared for marketing.

• Authenticating user identity and securing sessions
• Customizing analytics to improve relevance
• Responding to queries and providing assistance
• Complying with administrative and legal requirements
• Monitoring and enhancing system security
• Aggregating data for platform insights only
• Notifying users about major policy updates

Data Commitment: We take rigorous steps to control and protect user data, adhering to all South African privacy regulations as well as GDPR-compliant practices.

Information Sharing Disclosure

We never sell your information. Data sharing occurs only when legally required, or with vetted service providers managing essential operations.

Trusted Service Providers

Only select partners handle platform hosting, analytics, and support, strictly under contract with clear privacy requirements.

Legal and Compliance Requirements

Disclosure may be required to comply with court orders or regulatory audits within South Africa.

Aggregated Analytics Use

Non-personal data may be used for research, trends, and improving our analytics.

User Rights

You may access, update, delete, or restrict personal data. To exercise your rights, contact our support team using details below.

• Access your collected data on request
• Request correction of incorrect personal data
• Ask for removal of your personal information
• Receive your data in digital format
• Object to certain processing activities
• Request limitations on data processing

For privacy requests or questions, contact our Data Protection Officer using the details provided in this policy.

Platform Security

We implement strong technical, organizational, and physical safeguards to protect sensitive user information at all times.

Technical Security Measures

• End-to-end data encryption in storage and transmission
• Two-factor authentication for user accounts
• Routine security patching and vulnerability scans
• Automated threat monitoring systems

Organizational Safeguards

• Staff privacy and security training regularly held
• Internal controls limiting sensitive data access
• Vendor audits for third-party compliance
• Incident response procedures in place

How Long We Keep Data

Personal data is stored only as needed to comply with legal, operational, and support obligations. Unused data is regularly purged.

• Kept for active duration plus required period
• Retained as part of analytics delivery only
• Stored for support and compliance timeline
• Not retained or processed beyond transactions
• No marketing or promotional data usage

Data retention schedules may update based on legislation.

Transfers Outside South Africa

Some partners may process data outside South Africa. Strict safeguards ensure similar levels of privacy and security.

• Standard contractual clauses for transfers
• Regular review of provider compliance
• Encryption and anonymization tools applied
• Data minimization for international movement

Cookies and Tracking Tech

Cookies support security and analytics, not marketing. You may control preferences in your browser settings.

Cookie Types on Platform

• Enable platform logins and security checks
• Analyze anonymous usage patterns only
• Customize user platform experience
• Maintain session continuity and functions

Adjust browser settings at any time to restrict cookies.

Privacy Policy Changes

Changes to this Policy will be posted here. We encourage review to remain informed.

• Email notification for major changes
• In-app notification for platform users
• Policy summary accessible on website
• Effective dates included with updates

Material updates will always be clearly communicated.

How to Reach Us

Contact Coralivexaro’s Data Protection Officer for any privacy issues or requests.

Coralivexaro

80 Strand Street, Cape Town 8000 South Africa

Phone: +27(16)3044082

Email: content@coralivexaro.sbs

Last updated December 22, 2025